If it’s the first time you’re hearing about Segue, or even transitional care, we imagine that you have quite a few questions. Today, we’re going to try answer those questions, or at least the ones we receive the most frequently, so that we can help put your mind at ease as we care for you and your loved ones.
- If I already have home health, why do I need transitional care?
- Segue is not a replacement of your home health service. We work with them to make sure that your first 30 days are as trouble free as possible. Our nurse practitioner can prescribe medications if needed and diagnose and treat any new conditions. If you have more questions about the difference between transitional care and home health, please read our article on it here.
- Will I have to pay out of pocket for this care?
- We bill your insurance company for the services, and you will receive a statement in the mail for any unpaid balance. As a non-profit organization, any payment received from you will go directly to helping others who are less fortunate. If you do not have the ability to pay, no payment will be required.
- What if I need you after you’ve already been to my home?
- That’s not a problem. We are available 24 hours a day, 7 days a week, so you can just pick up the phone and give us a call. Even if it’s not health related, our 24-hour ministry team is available to assist in any way we can.
- What is the Segue ministry team?
- We’re glad you asked. We’re a small team who cares about you personally—mind, body and soul. We recognize that physical needs have spiritual consequences. That’s why we want to be a resource to you by helping in a loving, Christ-like and Biblical manner with issues related to your spiritual health.
We hope we answered some, if not all, of your most pressing questions. If at any time during your care you have needs other than your physical issues, please contact our ministry director, John Shamblin. For any health-related issues, please contact the care coordinator that was assigned to you at the hospital.
Have other questions? Leave them in the comments below, and we’ll address them as they appear. Regardless, we are honored to be a part of your recovery and pray the Lord will comfort and sustain you during this time.